Manager, Member Experience & Engagement
Marketing
Team Member since 2013
Describe the work you do at the Credit Union.
I oversee member experience efforts, collaborating with managers and team members to ensure we’re enhancing our service culture. This includes overseeing all the member feedback received through surveys and other means. I also work on developing new experience initiatives to help retain and engage new and existing members. It’s a very fulfilling role, especially when we’re able to improve the member experience with new innovations.
What was your first job?
I was an in-seat server at Staples Center back in 2000.
How did you come to be an SCE Credit Union team member?
I met our former Chief Operating Officer at a gala and after speaking about my experience, he informed me about a role within the Boyle Heights community. The role was for Branch Manager at the soon to be re-opened Boyle Heights branch. At the time, I had five years of branch management and business development experience at another credit union, along with learning and development experience for a non-profit focused on educating youth on a career in banking.
How do you spend your free time?
I’m married and have three boys. My hobbies right now include driving my kids to after-school activities and serving as a homework and sleep monitor. My hobbies USED to include golfing, playing videogames, photography, traveling and reading. I do still read from time to time and do a little gaming with my sons.
Do you speak any languages, other than English?
Yes, Spanish.
Inspiration from David…
Do what you love, you only have one life. Never let work interfere with family and personal health.